Description
3.5K UHD (3200 × 1800) | 360° Pan / 116° Tilt | Flagship AI Chip with Human & Pet Tracking | Dual-Band Wi-Fi 6 | Physical Privacy Masking | Colour Night Vision
Quick Specs
- See every detail in 3.5K ultra-HD clarity, day or night
- Keep watch across the whole room with 360° horizontal and 116° vertical coverage
- Get instant alerts with AI-powered human and pet detection and tracking
- Protect your privacy with a lens that physically tucks away into the body
- Connect faster and stream more smoothly over dual-band Wi-Fi 6
3.5K Ultra-HD Imaging That Captures Every Detail
The Xiaomi Smart Camera C500 keeps homes across South Africa under a sharp, watchful eye with 3.5K ultra-HD resolution (3200 × 1800). As Xiaomi’s first 6MP indoor camera, it pairs a professional-grade 6P high-transparency optical lens with an f/1.6 large aperture and WDR to reproduce every detail in vivid, true-to-life clarity — so faces, movement and fine detail all come through crisply.
Bright, Full-Colour Footage Even in Low Light
A 1/2.45-inch ultra-large BSI image sensor gives the C500 an expansive, highly light-sensitive surface, so it handles dim evening conditions with ease and keeps producing rich, full-colour images long after the sun goes down. When it’s truly dark, eight 940nm infrared fill lights deliver detailed night vision without any visible red glow — so a sleeping child or pet is never disturbed.
Flagship AI Chip for Smarter Detection and Tracking
At the heart of the camera is a flagship AI chip with 1T of computing power, handling fast, accurate recognition locally on the device. It detects and tracks both people and pets (cats and dogs), sending prompt notifications straight to your phone and automatically following the action before returning to its set gimbal position. A local algorithm keeps detection quick and accurate while minimising false alarms.
Built-In Privacy and Bank-Grade Security
Privacy is protected from the source. The C500 supports physical masking — the lens physically tucks up into the body to block its view, and you can set timed or scheduled masking to suit your routine. Inside, a dedicated MJA1 security chipset gives every camera a unique key and certificate, with multi-layer cloud encryption safeguarding your footage with financial-grade protection.
Fast, Flexible and Effortless Smart-Home Control
Dual-band 2.4GHz + 5GHz Wi-Fi 6 with OFDMA keeps connections fast and stable for smooth high-definition playback. The dual-motor pan-tilt design gives you 360° horizontal and 116° vertical coverage, controllable right from your smartphone. It works with Xiaomi HyperOS Connect for seamless smart-home routines — including auto-hiding the lens when you arrive home — supports two-way voice calls, and responds to Amazon Alexa and Google Assistant for hands-free viewing. Footage can be saved in three ways: microSD card (8GB–256GB), cloud storage or NAS, with efficient H.265 encoding to save space.
FEATURES:
- 3.5K ultra-HD resolution (3200 × 1800), Xiaomi’s first 6MP indoor camera
- 6P high-transparency optical lens with f/1.6 large aperture and WDR
- 1/2.45-inch ultra-large BSI image sensor for strong low-light, full-colour imaging
- Eight 940nm infrared fill lights for enhanced night vision with no visible red glow
- Flagship AI chip with 1T computing power for fast, accurate local recognition
- Human and pet detection and tracking (cats and dogs) with smartphone alerts
- Auto return to gimbal position after tracking
- 360° horizontal and 116° vertical pan-tilt coverage (dual-motor design)
- Dual-band 2.4GHz + 5GHz Wi-Fi 6 with OFDMA for faster, more stable connections
- MJA1 security chipset with a unique key and certificate per device
- Multi-layer cloud encryption for secure data transfers
- Physical privacy masking with timed and scheduled options
- Xiaomi HyperOS Connect support, including “I’m Home” auto lens hiding
- Two-way voice calls via Xiaomi Home
- Voice control with Amazon Alexa and Google Assistant
- H.265 encoding for smoother playback and reduced storage use
- Three storage modes: microSD card, cloud storage and NAS
- Supports inverted/ceiling mounting
SPECIFICATIONS:
- Resolution: 3200 × 1800 (6MP)
- Image Sensor: 1/2.45-inch BSI
- Lens: 6P, f/1.6 aperture
- Field of View: 360° horizontal, 116° vertical
- Night Vision: 8 × 940nm infrared fill lights
- Wireless Connectivity: Wi-Fi IEEE 802.11 a/b/g/n/ac/ax 2.4GHz/5GHz, Bluetooth 5.0
- Storage: microSD card (8GB–256GB supported), cloud storage and NAS
- Video Encoding: H.265
- Compatibility: Android 8 & iOS 12.0 or above
- Power Port: USB Type-C
- Rated Input: 5V⎓2A
- Operating Temperature: -10°C to 40°C
- Product Dimensions: 7.9 × 7.9 × 11.9 cm
WHAT’S IN THE BOX:
- Xiaomi Smart Camera C500 x1
- Power Adapter x1
- Charging Cable x1
- User Manual x1
- Wall Mounting Kit x1
Why Xiaomi?
Xiaomi designs smart, beautifully simple technology that makes everyday life safer and more connected, and the Smart Camera C500 is a standout example — flagship imaging, intelligent monitoring and thoughtful privacy in one compact, easy-to-use device. For South African households looking for a dependable smart home security camera with genuine peace of mind, it’s an easy choice, backed by Xiaomi’s global reputation for quality and value.
Payment methods
Refund Policy
Returns Policy
Returns:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase. The following restriction will apply for returns:
- Should an opened product be returned, a 20% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it.
- Please note that we as Raion Connect (PTY) Ltd will not accept any items back for credit or replacement if the packaging is not complete, this includes and is not limited to boxes, documentation, cables, accessories, etc
- Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.
- Certain hardware items and all custom/special orders may only be returned for replacement and not for refund and will incur a 20% handling fee.
- Electronic license cannot be returned, therefore client need to ensure they are purchasing the correct item before concluding the transaction, if further information is required around the item, please contact us on shop@raioncx.co.za.
- All products being shipped back to Raion Connect should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked.
- Should a product be damaged while being shipped to our offices; Raion Connect will not be liable for the damages. It is recommended to insure any items that you send to us.
Replacements:
All products sold by Raion Connect (PTY) Ltd are covered under our 7 day guarantee against defects. Items may be returned for refund or replacement subject to manufacturer and/or Raion Connect (PTY) Ltd restrictions.
Defective items may be returned for refund or replacement subject to the following restrictions:
- All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
- Software is non-refundable unless returned unopened in their original packaging with documentation. Where the license key is exposed on software packages we will not accept the return of these packages.
- All returns must be shipped freight prepaid.
- Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product related fees (shipping, transaction and insurance) are not refundable.
- Delivery fees will not be refunded for returns or for collecting of faulty items
- The manufacturer warranty will not apply if the product shows evidence of:
- impact, sand, liquid or moisture damage
- dropping, mishandling, or tampering
- battery or chemical corrosion
- damage caused by connected equipment
- use contrary to the applicable instruction manual
- wrong configuration of equipment
- Unaccredited third party repairs, configuration or maintenance on equipment.
- Modification of any parts or enhancement not approved by the manufacturer
Stock availability
- We are not a stock holding company and the stock availability for some of the items shown on our eCommerce site are from lists that are imported every morning or when available from suppliers.
- Stock quantities are thus a reflection of the previous days stock count at close of business.
- Although we will try our utmost to keep stock availability up to date we cannot be held responsible if a product becomes out of stock with our suppliers but our site still shows availability.
- A lot of the products on our eCommerce site shows "Limited Availability". For these products we are not sure of the availability of stock from our suppliers and will need to revert to you are the delivery ETA.
Shipping
- Shipping costs are calculated on the volumetric weight.
- Couriers don’t give an exact time of day for the delivery but will deliver between 8am and 5pm, Monday to Friday.
- No Deliveries will take place on weekends or public holidays
- Deliveries are made via courier (Door to Door)
- The couriers require someone to be at the address provided to accept the delivery otherwise the goods will be returned and this will delay you receiving your goods on time.
- Provide contact numbers and contact persons receiving the goods
- No deliveries to a Postal Box
- Delivery ETA’s depend on stock availability but you will be informed if the item you require is out of stock and may take longer than the above lead times.
- Orders are processed from when the payment is received and reflects in our account.
- We do not deliver outside of South Africa, but you may arrange for a courier service to collect from us or an appointed collection point when the goods have been invoiced and ready for collection.
- Orders placed on weekends or public holidays are processed the following business day.
- Raion Connect reserve the right to part ship goods on all orders to the customer and to invoice each shipment separately, unless otherwise stipulated by the customer. This is to make sure that the customer receive their stock in a fast and efficient manner..