The 21 Nm servo direct drive system is tailor-made for simulating race cars, delivering a stable and realistic torque output of 12 Nm. It flawlessly replicates the steering force found in road and race cars, providing detailed and immersive feedback from the virtual vehicle and track surface directly to your hands.Slanted-pole Design : The R12 motor incorporates cutting-edge technology derived from the R21 base, utilizing a unique slanted-pole design. The rotor is intelligently segmented into three sections with precisely calculated angles, resulting in a revolutionary motor design that significantly reduces cogging torque, torque ripple, electromagnetic vibration, and noise levels compared to conventional motors. With its innovative design, the R12 motor runs seamlessly and quietly, offering unparalleled smoothness and minimal noise and vibration during operation.-The Maximum and Minimum design philosophy : The R12 DD base is designed with a high-slot fill rate, utilizing high-permeability magnetic cores and high-strength neodymium iron boron magnets to achieve high energy and low current density characteristics. With its compact body and low power consumption, it delivers maximum torque output, significantly enhancing convenience and temperature control performance.Ultra-low torque Ripple : The motor in the R12 DD base utilizes a 18-slot, 16-pole high-slot design, which features the highest number of poles in its class.This design results in ultra-low torque ripple and exceptional shock absorption performance, delivering a smooth and seamless steering experience.Wide high-torque speed range : The R12 DD base utilizes a low back-electromotive force design, which allows for a broad speed range even during high-torque operation. This feature enables high torque output at high speeds and eliminates torque dropouts when quickly correcting direction, ensuring asmooth and consistent steering experience.Ultra-low FFB Latency and Steering Response : Enjoy ultra-low force feedback latency and steering response with our system's 280MHz processor chipand optimized algorithms. This advanced technology makes it easy for drivers to control their vehicles with precision and ease, delivering an immersiveand responsive driving experience.New Generation FFB Filtering Algorithm : The R12 DD base is powered by MOZA's latest force feedback filtering algorithm, providing enhanced dynamicfeedback that renders oversteer and understeer with greater clarity and richness.Aviation-grade Aluminum : Experience unrivaled quality and durability with the MOZA R12. Its entire housing is constructed from aviation-grade aluminumalloy utilizing automotive-grade painting and laser etching, providing a long-lasting and extremely durable finish.Industrial Conductive Slip Ring : The base and the steering wheel are connected through a military-grade conductive slip ring with a life span of over 5million revolutions. The unique patented design has extremely high stability and durability while achieving infinite high-speed rotation.Compact Design : The integrated motor design results in a compact size that still retains a standard 4 hole bottom mount pattern. It can be easily installedonto the vast majority of dedicated rigs and floor stands. In smaller spaces the base can be assembled with a desktop clamp, saving space whilst providinga convenient anKey Features:- 12Nm DD Power --Direct Drive Servo Motor- Ultra-low FFB Latency & Steering Response / Aviation-grade Aluminum / Intelligent Temperature Control System- Industrial Conductive Slip Ring- Compact Design/ Wireless & Wired Two Mode CommunicationWhat's in the box1 x User Manual1 x MOZA R12 Direct Drive wheelbase
Payment methods
Refund Policy
Returns Policy
Returns:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase. The following restriction will apply for returns:
Should an opened product be returned, a 20% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it.
Please note that we as Raion Connect (PTY) Ltd will not accept any items back for credit or replacement if the packaging is not complete, this includes and is not limited to boxes, documentation, cables, accessories, etc
Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.
Certain hardware items and all custom/special orders may only be returned for replacement and not for refund and will incur a 20% handling fee.
Electronic license cannot be returned, therefore client need to ensure they are purchasing the correct item before concluding the transaction, if further information is required around the item, please contact us on shop@raioncx.co.za.
All products being shipped back to Raion Connect should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked.
Should a product be damaged while being shipped to our offices; Raion Connect will not be liable for the damages. It is recommended to insure any items that you send to us.
Replacements:
All products sold by Raion Connect (PTY) Ltd are covered under our 7 day guarantee against defects. Items may be returned for refund or replacement subject to manufacturer and/or Raion Connect (PTY) Ltd restrictions.
Defective items may be returned for refund or replacement subject to the following restrictions:
All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
Software is non-refundable unless returned unopened in their original packaging with documentation. Where the license key is exposed on software packages we will not accept the return of these packages.
All returns must be shipped freight prepaid.
Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product related fees (shipping, transaction and insurance) are not refundable.
Delivery fees will not be refunded for returns or for collecting of faulty items
The manufacturer warranty will not apply if the product shows evidence of:
impact, sand, liquid or moisture damage
dropping, mishandling, or tampering
battery or chemical corrosion
damage caused by connected equipment
use contrary to the applicable instruction manual
wrong configuration of equipment
Unaccredited third party repairs, configuration or maintenance on equipment.
Modification of any parts or enhancement not approved by the manufacturer
Stock availability
We are not a stock holding company and the stock availability for some of the items shown on our eCommerce site are from lists that are imported every morning or when available from suppliers.
Stock quantities are thus a reflection of the previous days stock count at close of business.
Although we will try our utmost to keep stock availability up to date we cannot be held responsible if a product becomes out of stock with our suppliers but our site still shows availability.
A lot of the products on our eCommerce site shows "Limited Availability". For these products we are not sure of the availability of stock from our suppliers and will need to revert to you are the delivery ETA.
Shipping
Shipping costs are calculated on the volumetric weight.
Couriers don’t give an exact time of day for the delivery but will deliver between 8am and 5pm, Monday to Friday.
No Deliveries will take place on weekends or public holidays
Deliveries are made via courier (Door to Door)
The couriers require someone to be at the address provided to accept the delivery otherwise the goods will be returned and this will delay you receiving your goods on time.
Provide contact numbers and contact persons receiving the goods
No deliveries to a Postal Box
Delivery ETA’s depend on stock availability but you will be informed if the item you require is out of stock and may take longer than the above lead times.
Orders are processed from when the payment is received and reflects in our account.
We do not deliver outside of South Africa, but you may arrange for a courier service to collect from us or an appointed collection point when the goods have been invoiced and ready for collection.
Orders placed on weekends or public holidays are processed the following business day.
Raion Connect reserve the right to part ship goods on all orders to the customer and to invoice each shipment separately, unless otherwise stipulated by the customer. This is to make sure that the customer receive their stock in a fast and efficient manner..
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We deliver nationwide
We deliver directly to your door within South Africa. Orders over R5000 are free delivery, terms and conditions apply. Delivery may take between 2-5 business days.
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We can refund if the item is still in its original packaging and there are no signs of tampering. Unfortunately, we cannot process any software refunds or returns. T's & C's may apply.
Top-notch support
Need some help with setting up your new device or you may have some technical questions? Get in touch with us for assistance shop@raioncx.co.za or call 010 593 7743.
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